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Visitors from Facebook More Engaged than Google?

A recent post from the Hitwise blog mentions that when comparing referrers from Facebook vs. Google to media sites, it appears that visitors from Facebook are more likely to return.

In particular, among the top 5 Print Media websites in the week ending March 6, 2010, 78% of Facebook.com users were returning visitors compared to 67% from Google News

  • Hitwise data indicate that visitors from Facebook are more loyal to News and Media websites than are visitors from Google News. In particular, among the top 5 Print Media websites in the week ending March 6, 2010, 78% of Facebook users were returning visitors compared to 67% from Google News. The figures are almost identical for Broadcast Media, with a 77% returning rate for Facebook compared to 64% for Google News.
  • Among this sample of News and Media websites, Facebook users are more likely to be repeat visitors than those coming from Google News or the average for the site.
  • To offer one example, 81% of visits to CNN.com in the week to March 6, 2010 were returning visitors while 84% of visitors to CNN.com that came from Facebook were returning visitors and 72% from Google News were returning visitors.

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Faceboook Serves 6 million Pages per Minute

JESS3, a creative agency specializing in data visualization, has put together an amazing video which shows the current state of the Internet. We have highlighted some of the data below, but please also watch the video for yourself (it rivals the Social Media Revolution).
  • 1.73 Billion Internet users worldwide
  • 90 Trillion Emails Sent in 2009
  • 81% of Emails were Spam
  • 126 Million Blogs on the Internet
  • 27.3 Million Tweets Per Day
  • Faceboook serves 6 million pages per minute
  • 4 Billion photos hosted by Flickr
  • 182 Videos watched on average per month (per user)


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Facebook Mobile Now Bigger Than Twitter

Interesting headline I know…However, it’s not intended to be sensationalist, simply a matter of fact and also a topic worthy of discussion.

Facebook announced that active users of its mobile platform surpassed 100 million, each and every month. And, this usage happens on almost every carrier in the world.  If interaction and participation serve as the foundation for social media, then Facebook is setting the standard. Facebook is reporting that mobile users are twice more active on Facebook than non-mobile users.

According to estimates, the number of mobile Facebook users far exceeds the total active user base for Twitter, including mobile, Web, and through third-party applications.

This news also represents a concentric ring around another major milestone the company reached earlier this month.  On February 4th, the burgeoning social network celebrated its sixth anniversary as well as hosting more than 400 million users.

In a recent statement, Facebook voiced its dedication to mobile platforms…

Facebook’s goal is to enable our users to be able to stay connected and communicate with their friends whenever, wherever they are. To accomplish this we are working with every major operator and mobile device maker to ensure that users are able to access Facebook – through SMS, mobile web sites or an application – from the device of their choice.

To further improve the mobile experience, Facebook redesigned m.facebook.com and touch.facebook.com enabling people to access Facebook from any mobile browser in more than 70 languages.

Text messaging remains significant, with more then 80 operators in 32 countries enabling millions around the world to stay connected via SMS. The Facebook team also introduced FB.ME that makes it even easier for people to share content from their mobile devices.

Of course dedicated applications for Facebook remain paramount as smart phones gain traction within the marketplace. The network recently released updates for the dedicated Facebook applications on Android, Blackberry, iPhone, Nokia and Samsung and it also supports a broadening array of new devices from HTC, INQ, LG Electronics, Palm, Sony Ericsson and Microsoft’s Windows Phone.

Let’s quickly recap…

100 million active mobile users. 400 million total Facebook users. Facebook is truly gaining prominence all over the world.

While Twitter is seemingly stealing the real-time spotlight, Facebook is where brands, whether local, national, or global, should concentrate significant attention, creativity, and engagement. And with 100 million active users interacting with other Facebook contacts from their mobile devices, creating portable brand experiences is now predominant.

Why?

The social graph that each individual user builds within Facebook is unequaled in its design and effect.

The average user on Facebook has over 130 friends, sending eight friend requests per month. Individuals spend more than 55 minutes per day interacting with contacts while also exploring the activities of those defining their social graphs (which is exactly where brand opportunities reside).

More than 35 million users update their status each day with more than 60 million status updates posted daily.

More than 20 million people become fans of Pages each day.

Pages have created more than 5.3 billion fans.

At a time when businesses are rushing to create Facebook Fan Pages and Twitter profiles without necessarily calculating or defining goals, intentions, or targets, the question becomes, how are you optimizing your brand or story for the Facebook and also the Facebook mobile experience…?

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Octazen: What The Heck Did Facebook Just Buy Exactly, And Why?

 

Facebook has acquired its third company, Malaysian startup Octazen Solutions. Facebook says this is largely a talent acquisition, according to GigaOm. Octazen has a slightly different story on their home page, saying Facebook acquired “most of the company’s assets and to employ those assets in a different direction.”

Either way, it’s leaving some people scratching their heads. Said one senior engineer at a competing company that we spoke to this evening, “Facebook just bought the web’s most talented and creative scrapers that have gotten around everyones rate limits and detection systems.” Said another person we spoke with this evening who is knowledgeable of Octazen’s product, “Facebook is so sanctimonious about protecting their own user data through Facebook Connect, but Octazen has been scraping user data for years off terms of service and then reselling it.” Both sources asked to remain anonymous.

Facebook, for their part, have not yet responded to our request for comment.

What exactly has Octazen been up to? The company is mostly about above-board contact importing from one service to another – signing in to Gmail from Facebook, for example, to import your contacts there and add them as Facebook friends. Much of this is done via OAuth and APIs, but Octazen is known to dive much deeper for data.

One example – Octazen will sometimes collect and store user credentials directly, and sign into large social networks and other sites as if they were the user, say multple souces. Then they’ll download the address book and social graph. A percentage of your friends on that service might be users of the service (now Facebook) paying Octazen, and you’ll be asked to friend them. But there’s a big question about what happens to the rest of the data as well, and if Octazen is storing a shadow social network in violation of terms of service to recommend user connections down the road. And they may look deeper at data than they should – at email header information, for example, to get a better understanding of who you communicate with the most.

But the most unnerving part of Octazen, say our sources, is the fact that they are very, very good at scraping data at scale without being detected. They may hit a service using lots of different IP addresses, for example, and remain undetected. Octazen could, they say, scrape very public sites like Twitter, where the social graph is on each profile, in a way that Twitter wouldn’t know it’s happening.

In 2007, for example, People were buying and running Octazen scripts to scrape contacts in a very sketchy way: “So we use this toolkit from Octazen to scrape contact lists off of various sites. Our ever eager users (ab)used this feature so much that hotmail blocked us.” The poster found a way to access Hotmail’s API instead of just scraping to get the data, and Octazen responded, saying “Very nice indeed”

Our understanding is that Facebook already uses Octazen to mysteriously determine your long lost friends and suggest that you re-connect with them (leading to scores of emails into our inbox that Facebook is somehow reading emails or otherwise getting data they shouldn’t be).

The big question is why Facebook would need to acquire a company located half way around the world if all they were doing is standard address book imports via OAuth and APIs, or proprietary but well documented protocols like Facebook uses. The implication is that these guys have serious expertise in data gathering at scale that may sometimes be in violation of the terms of service of the sites being harvested.

This is obviously just one side of the possible story, albeit based on hard evidence of Octazen’s shady prior practices and via multiple sources. But until Facebook explains this acquisition in more detail, we don’t have much more to go on.

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FirstTake: Facebook PayPal Deal Spurs International Ad Sales

Web Strategy Summary

Facebook to now offer Paypal as an additional way to buy advertisements and virtual currency for social games (press release).   This paves a way for Facebook to reach global advertisers who prefer PayPal vs traditional credit cards. Although this partnership is limited in parameters to those two specific use cases of ads and virtual currency, this is yet another testing ground for developing Facebook into an eCommerce platform with over 400 million global users.

Update: Facebook contacted me after this post went up, and made it clear, this is announcement is not intended towards eCommerce, and is really just limited to the two use cases. While I understand and agree with the scope of today’s announcement, as brands interject more money into Facebook via advertisements, and on the flip side, users are more comfortable purchasing goods (albeit virtual) this continues to be an opportunity for brands and their members to get comfortable with monetary exchanges. As such, I’ve removed from the title of this post “Testing ground for eCommerce”, although the rest of the post stands.

Background
Facebook has been testing the ability for users to purchase virtual Facebook credits for over a year, allowing users to send virtual goods to each other, as well as purchase additional features in third party social games. Over a dozen of these third party games already exist extending created by playfish, Zynga, CrowdStar, and others.

Industry Impacts:

  • Increased revenues for Facebook –and PayPal. For Facebook, and their new partner PayPal, this deal makes sense, as they can continue to grow scalable, low-touch revenues streams by cultivating international advertising dollars, where there is clear global growth. This spurs international brands to continue to deploy Facebook ads, likely in the SMB space as international companies that are enterprise class would delegate ad buying to their digital agency. Although Facebook touts their advertising program, no official case studies or data has been released by them or third party researchers to my knowledge.
  • Additional channels to monetize heavy game players. For the game heavy , perhaps the 43 year old middle age women with disposable incomes, this gives them new opportunities to play games with increased functionality.
  • More use cases for game creators to test virtual goods, with brand sponsors. Game creators should allow for virtual items to be introduced into their games, and be sure to have a business development opportunity for large brands to participate –and offer branded virtual items in context of a social game.

The big opportunity? Testing ground for ecommerce within Facebook.
Facebook should roll this out to the application developer community to allow ecommerce functionality to the platform, starting with an application from eBay, the owner of PayPal.  Brands should carefully watch how these early test by Facebook occur –and expect by end of year that Facebook will start to experiment with allowing ecommerce happen directly on Facebook Fan Pages. This is, of course, extremely exciting –but could be very terrifying to normal users.

Additional Industry Resources

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Facebook is a Retailer’s Best Friend

On Tuesday (Feb. 9) we released a new study, The Key to Driving Retail Success with Social Media: Focus on Facebook (U.S. & U.K.), written by Kevin Ertell, VP Retail Strategy.

Since social media is the hot topic that is becoming so ubiquitous in our everyday lives, we thought it was important to check in with customers to get their thoughts. How do they interact with retailers via social media? How would they prefer to interact? What value are they seeking from their interactions with retailers via social media?

As part of a study of nearly 10,000 visitors to the biggest e-retail websites in the United States, Fore-See Results wanted to use the methodology of the American Customer Satisfaction Index (ACSI) to examine these issues, because the ACSI is able to show how different elements of a shopper’s interactions with a company (including on social media) impact their purchase intent, loyalty, and recommendations.

Key Findings:

What we found is validation that social media is a viable marketing strategy when we understand what our customers want and know which social media platforms they frequent.

  • 56% of shoppers to top e-retail websites who interact with social media websites have elected to “friend” or “follow” or “subscribe” to a retailer on a social networking site like Facebook, Twitter, and YouTube.
  • Facebook is, by far, the best place to reach shoppers—both because it’s where they already are, and it’s where they want to hear from retailers.
  • Customers mainly interact with retailers on social media sites to learn about products and promotions— a marketer’s dream come true.

You can download the report (U.S & U.K) and learn more about these findings in more detail at: http://www.foreseeresults.com/Form_RetailSuccessSocialMedia_2010.html

Also check out Kevin Ertell’s blog (Retail: Shaken Not Stirred) post: 3 steps to a more effective retail Facebook presence


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Facebook Repeatedly Deleting Hong Kong Opposition Groups

Today’s South China Morning Post reports how Hong Kong’s political opposition has faced repeated deletion of their Facebook groups.

Read the article here (behind paywall), but some key points raised:

A Facebook group with 84,298 members formed to oppose the pro-establishment DAB was deleted
Kelvin Sit Tak-O, who runs a discussion group that opposes the pro-establishment party, the Democratic Alliance for the Betterment and Progress of Hong Kong (DAB), said his group’s Facebook page was shut down without notice on Thursday. The group had 84,298 members and was aiming for 100,000.

How were they deleted?
The closures could have been triggered by opponents flagging the group as “abusive” with Facebook administrators, Mr. Sit speculated. A spokesperson for Facebook was not immediately available for comment.

This is not the first time it has happened to Hong Kong opposition groups
Controversial Facebook groups were closed in 2008 in the run-up to the Olympic torch relay passing through Hong Kong, as Beijing grew especially sensitive to issues such as Tibetan self-determination. Christina Chan Hau-man, a student protester who waved a Tibetan flag during the torch relay and used Facebook to rally support, had her account closed days before the event. At the time, she said she was told her page had been closed because of “persistent misuse of the site”.

Ironically, this comes as Hong Kong government is pushing to engage citizens online, with a 3-hour online forum taking place today.

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Moluko Brings Easy E-Commerce to FaceBook

Australian startup, Moluko, has launched its ‘Shopping Cart for FaceBook’ application allowing online retailers to easily sell products through their FaceBook fan-pages.

Along with the app they’ve also launched their own hopes of becoming a key player in the march towards turning the social network into the web’s top e-commerce platform.

As co-founder, Hendro Wijaya, explains, the rationale behind the creation of Moluko was quite simple:

“Prior to Moluko, businesses used Facebook Fan Pages mainly for marketing purposes. Once customers decided to buy the products they then needed to be redirected to an external website to complete the check-out processes. This gap in the funnel often confused customers and affected the retailer’s bottom line due to cancelled sales.”

Wijaya also sees another interesting use case for Moluko:

“Aside from helping businesses streamline their operations, we believe it will help small businesses eliminate the need for having their own websites. altogether. Instead, they can focus on growing their businesses solely through social networks like FaceBook. We started to see this last year and believe the trend will continue in 2010″

Moluko Brings Easy E Commerce to FaceBook

They aren’t the first startup to try and tackle this problem. Payvment and ShopTab provide similar services, but Wijaya believes that Moluko’s user experience is far better. He also believes that Moluko’s commitment towards innovation (they’ve already developed a list of secret features that they’re busy coding) will see them come out in front.  That having been said, Wijaya is keen to see how the service is used in the real world before deciding which of those features to release.

The current version of Moluko supports Paypal as its payment gateway with more options expected to come.

Two types of payment plans are being offered: free for displaying 6 products and $15/month for unlimited products.

Trying the service out is easy too. Just follow the simple instruction on their website and you’re away.

There’s certainly no doubt that FaceBook will be a major player in e-commerce in future. It will be interesting to see if Moluko will be able to help them get there.

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World’s First MarketPlace For FaceBook Fan Pages Launches

Worlds First MarketPlace For FaceBook Fan Pages LaunchesA little while ago, Australian-based company, Viralee, announced that it was getting into the Facebook Fan acquisition and selling game. There was some scepticism about the practice, mostly because of other similar services, like uSocial, that were alleged to be using nefarious tactics to get fans.

Despite this, Viralee insisted they were doing everything above board, they would continue to provide their service and they would even be launching new services in the space.

Well Viralee has now released one of these new services, opening up the process of selling Facebook fans to the public by launching F.anpag.es, a site founder Dominic Holland describes as “The World’s first public marketplace for Facebook Fan Pages”.

F.anpag.es varies from the main Viralee site in that they’re helping people who have accumulated fans, or who administer fan pages with attractive URLs, to sell them.

I caught up with Holland to ask him a few quick questions about Viralee, f.anpag.es and the idea of selling fans more generally:

KH: Hey Dominic, thanks for taking the time to talk

DH: No worries.

KH: You mention throughout your marketing that you’ve had some success already selling /kisses, /hugs and /pizza fanpages. How much did you get for them?

DH: I signed agreements that disallow me from revealing the prices; however, I can say that I start the bidding on all of my pages at 1c per fan.  Also, the most I have sold an existing fan page for is very close to 6 figures.

KH: How do you get the fans you sell?

DH: There are now a few services like Viralee on the Internet, I can only speak for my company when I say that we do not use fake accounts, lure people into clicking on links or becoming a fan of something that was not what they expected or any other less than scrupulous methods.  Rather, we use online and offline marketing methods to promote a page.  Hence it is the consumers choice when presented with the page as to whether or not they become a fan.  It is for this reason that exact timeframes for each campaign are not given as it is not a precise science.

KH: Is there not an issue with the fact that people are signing up as fans of one thing and could suddenly start to get marketed to/spammed by a company who now owns the page without having given consent?

DH: Well firstly, Facebook will block the publishing rights of any page they deem to be inappropriately spamming their users.  Additionally, every user has the ability to remain a fan of a page yet block that page from appearing in their live stream.  However, this does not really differ to any form of marketing, every newspaper article, blog, tv show, and so on are either accompanied or followed by an ad from a company that reader/viewer gave no consent to be marketed from.

KH: In some of our earlier discussions, you’ve mentioned that you have a flood of interested admins looking to have you help sell their fanpages. When you say “flood”, what type of numbers are we talking about?

DH: At rough count I have pending requests totalling over 18m fans for sale across the combined pages.

KH: Any last comments to those people who think that what you’re doing is wrong/should be banned/has no value etc.

DH: Facebook pages and fans are truly one of the greatest investments any company or marketer can purchase.  That is not to say that Fan pages should be the only investment one makes, as it is not.  Fan pages are a way to easily engage a population of consumers never before reachable at such a low budget; yet, this ability to connect should then be harnessed to drive consumers to other web properties or to perform actions.

Whilst viralee.com and our other websites sell fans, pages and twitter followers  I myself also take contracts from companies both large and small on how to successfully engage the online audience, and convert this to sales.  This is the step most companies miss, as they create a page or a website that serves no real purpose other than brand awareness.  For example a company such as Toyota continually promote their new products through facebook with images, reviews and press material.  Yet with a link that said “Click here to be taken for a test drive in the new 2010 Yaris in your lunch break”, and then taken to a form where they could book in a timeslot for a test drive would be an extremely good post and result in consumers getting hands on with their product.

To summarise, a company may run an ad during the main 7.30 slot on commercial tv at night for over $200k and reach maybe 1M people who may not even know ho your company is, with a non-interactive video.  Yet less than 100k you can buy a 1m fans at viralee.com who have intentionally became a fan of your company on facebook and are expecting updates from you.  Of which will be delivered into an interactive format they use regularly use, as often as you like.

From the sounds of things, it looks like Holland, Viralee and F.anpag.es are trying to do the right thing by helping organisations kickstart social media campaigns. It also looks like they’re trying to do it the right way.

So now it’s up to the market to determine if there’s value in numbers and whether it’s possible to convert bought fans into high-quality social interactions.

That, of course, is the big question and the one that will determine whether f.anpag.es is destined for massive success of imminent failure.

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Facebook Manners And You

www.yourtango.com | Smart Talk About Love Do you have good Facebook manners? Timmy and Alice don’t. Watch their bad behavior to learn the dos and don’ts of Facebook breakups. Responsible Relationships and You is a production of http Presented by Big Fuel The Consumer Engagement Agency www.bigfuel.com Join the Facebook group, Timmy Gordon’s A Real Wet Blanket www.facebook.com Let Timmy know you feel about him! YourTango is your source for smart talk about love, sex, dating and relationships …

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