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Study: Two-Thirds of Marketers Integrate Social Media and Email Marketing

social emailWith the rise in popularity of social media and its use for marketing, there has been some debate about whether email is dying in the face of social media.  In fact, Ben & Jerry’s recently decided to drop email marketing in favor of social media in the UK.  

Just because social media may be a new addition to your marketing mix doesn’t mean email marketing should be eliminated.  In fact, social media can help to enhance your email marketing efforts.

Luckily, it looks as though marketers are starting to figure this out. As reported by eMarketer today, in an April 2010 survey by email marketing agency, eROI, two-thirds of US marketers are now integrating social media into their email marketing campaigns.  In addition, email marketing and social media marketing solution provider, StrongMail indicated that the percentage of marketers who had integrated social and email (or planned to this year) is 71% worldwide, based on June 2010 research.

Other Key Research Findings:

  • 71% of business executives surveyed worldwide indicated they were promoting their Twitter, Facebook or other social media presence in their email marketing messages (Source: StrongMail research).
  • 63% of those surveyed said they were enabling email recipients to share email content with their social networks (Source: StrongMail research). In eROI’s April research earlier this year, the survey revealed a slightly smaller proportion of US marketers — 59.1% — using “share with your network” buttons.

eMarketer email marketing research chart

  • When surveyed about the types of social media tools integrated in email marketing, 91% of marketers incorporating social media into email marketing used Facebook in their campaigns, followed by Twitter at 83.9% and LinkedIn at 48% (Source: eROI research).

eMarketer social email tools

Marketers: Use Social Media to Complement Email Marketing

As a marketer, you shouldn’t undermine the importance of email marketing — email is an effective lead generation tool.  If you’re still not convinced, read this great guest post we published about why email is so important.

Instead of dropping email for social media, use social media as a way to complement your email marketing efforts.  Without social media, the limit of your email marketing campaigns depends on the size of your email list. When you incorporate social media into your emails, you’re essentially expanding the potential reach of your email campaigns beyond that list.  By adding social media, you’re enabling email recipients to share and spread your content to people who aren’t on your email list.  How great is that?

Free Download: Marketing Data: 50+ Marketing Charts and Graphs

Marketing Charts

HubSpot has compiled over 50 original marketing charts and graphs on topics including Lead Generation, Blogging and Social Media, Marketing Budgets, Twitter and Facebook

Download the ebook now! to have access to these charts for use in your own presentations

Connect with HubSpot:

HubSpot on Twitter HubSpot on Facebook HubSpot on LinkedIn HubSpot on Google Buzz 

 

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12 Steps to a Better Landing Page – Infographic

Loved the latest YouMoz post on SEOmoz by Oli Gardner (Co-Founder of Unbounce.com) who combines 2 of our favorite topics together: Infographics and Landing Pages. Oli provides a 12 step infographic detailing how to rehab your landing pages. Landing page tips and infographic below:
  1. One Page Per Source
  2. A/B Testing
  3. Ad Message Match
  4. Context of Use
  5. Videos Increase Conversion
  6. Direction Cues
  7. Data vs. Conversion
  8. Edit Ruthlessly
  9. Enable Social Sharing
  10. Trust & Social Proof
  11. One Page – One Purpose
  12. Post Conversion Marketing


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Keyword Zoom from ClickEquations

This is a guest post from Alex Cohen, Senior Marketing Manager at ClickEquations.

People tend to think of paid search through the lens of keywords: You pick keywords, bid on keywords and figure out which keywords are good and bad.

Searchers, the people you’re trying to reach, don’t type in keywords. They type in search queries. The keywords you purchase and match types you choose, along with your bids and Quality Score, determine how many search queries you get exposed to. The relevance of your text ad determines how many click.

That relationship between search queries, keywords and text ads is one of the truths of paid search. But, analyzing that relationship is actually very cumbersome with most paid search tools. There’s one report for keywords, another for search queries and yet another for text ads. You, the analyst or paid search manager, are left to do the heavy lifting to stitch the pieces together in order to target the right queries with the right message.

Connecting these pieces is a technology problem and one that we at ClickEquations have solved with our latest feature, Keyword Zoom.

Keyword Zoom makes it possible look inside the performance of any keyword and directly manipulate the queries that have driven up cost or lifted revenue and tune the relationship between those queries and specific ad copy.


Keyword Zoom allows you to see:

  • The search queries that the keyword attracted and how each performed
  • The ad copy that was shown to the people who entered these queries
  • Complete performance statistics and metrics for that keyword

You can easily:

  • Turn a search query into a new negative keyword so don’t waste money on irrelevant search queries
  • Add a search query as a new keyword of any match type to attract more searches like that, boosting sales
  • Edit existing ad copy or create new ads or variations to improve the alignment of queries to text ads

“Paid search advertisers bid on keywords but money is actually spent and earned on search queries.” said Craig Danuloff, President. “Keyword management is no longer enough. Only by looking inside the performance of any keyword, and mining search queries to stop ineffective clicks and increase targeting can accounts truly be optimized in today’s competitive and expensive PPC marketplace. Keyword Zoom is the first and only tool that brings keywords, search queries, text ads and detailed analytics data into one screen with editing tools. It’s the best way to target the best prospects with the most relevant message.”

Keyword Zoom is integrated directly into the ClickEquations paid search platform, which enables full reporting, editing, optimization and automation of PPC campaigns.

Watch this video to see Keyword Zoom in action:


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Interview: CNN’s Sr. Director Dermot Waters on Real Time Storytelling

One session definitely worth attending at next month’s SES in San Francisco is Real-Time Storytelling where panelists will discuss how mainstream media must embrace social media and take on the critical role of curator of the conversation in order to survive. I was able to catch up with Dermot Waters, Senior Director of Product Development, CNN.com, who will be participating on the panel. Read our chat below:

[Manoj]: What is CNN’s approach to real time and how important is it as foundational strategy of spreading the news?

[Dermot Waters]: At its core, CNN was founded on the concept of real-time storytelling. At the time, that mainly centered around spreading the news around the world as soon as it become available. That has of course evolved as the world has become more social. Now in addition to spreading the news, we’re focused on encouraging and curating the conversation to ensure that what is being spread is both personally relevant and compelling for our users.

[Manoj]: What are some ways your team filters out the noise to get to the meat of the conversation?

[Dermot Waters]: CNN is constantly looking for mechanisms to help highlight the most pertinent parts of any conversation. From a newsgathering perspective, we are monitoring trends in the social world and coupling that with our traditional sources of newsgathering to deliver the best story. We use a variety of methods ranging from manually monitoring social feeds to some automated platforms that can identify and analyze trends and viewpoints that are at the heart of what our audience is looking for.

[Manoj]: How has Twitter changed the way CNN does business online?

[Dermot Waters]: Even prior to Twitter, we noticed a trend that people wanted to not just consume the news but be a part of the news. They wanted to offer their opinions and viewpoints, share their stories, pictures, and videos. This participatory style of journalism was the driver behind us creating iReport in 2006 and then launched more broadly in 2008 with iReport.com.

The evolution of user-generated content and social networks, including Twitter, has given CNN more tools and resources for not just broadcasting the story, but sourcing it as well. We use a variety of tools to monitor all the social networks as a compliment to our existing newsgathering practices. CNN’s goal is to get the full story – the real story – that our users care about.

And now with iReport, Twitter, Facebook and the rest of the social web, we can also reach out to our users for opinions, feedback, and as a source for our stories.

[Manoj]: Isn’t it really difficult to produce quality content at such an incredible pace?

[Dermot Waters]: The entire CNN organization is set up to produce top notch content in a real-time manner, across TV, the web, mobile and any other platforms. It is certainly a challenge, but one we embrace everyday with our newsgathering, iReport, and the use of the social web.

[Manoj]: Where do we go from here – how does the game change from real time?

[Dermot Waters]: From a philosophical standpoint, we are focused on making CNN more social. Part of that is rebuffing terms like “social media”, “new media”, or “traditional media”. To us, it is all media and our goal is to make that media more social, plain and simple. Going forward, social interactions and participatory journalism will continue to play a role in how we deliver news.


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Inspiring an Army of Bloggers at Connected Marketing Week

Day 1 of Connected Marketing Week in San Francisco starts with BlogWorkz including a session called: Inspiring an Army of Bloggers. Here users will learn What it takes to inspire an army of corporate bloggers under the banner of one brand. And how businesses are reaching out to customers and enthusiasts as blogging brand ambassadors. I had a chance to catch up with one of the panelists, Lee Sherman Editor-in-Chief, Personal Finance Group (Intuit) to get his insight on the session.

[Manoj]: How do you see large organizations leveraging blogs in 2010?

[Lee Sherman]: The corporate blog is dead. It’s no longer enough to put up regurgitated press releases and product updates. Customers expect and deserve honest content that engages, informs, and entertains. Consider approaching your blog as an editorial publication. Hire journalists not marketers.

[Manoj]: How do you go about getting buy-in from the top down?

[Lee Sherman]: Don’t do content for content’s sake. Need to tie spend to direct, measurable, business results.

[Manoj]: What’s the best way to shift passionate customers to brand ambassadors?

[Lee Sherman]: Look for emerging stars in the blogosphere and bring them into your tent by getting them to write for you. Help them to build their brand by aligning it with yours.

[Manoj]: What are some of the top metrics businesses should monitor to measure blog success?

[Lee Sherman]: Traffic of course and if you are marketing a product or a service, conversion off that traffic. Other important metrics include social media success; how often your content is republished on other sites, how often you hit the front page of digg, reddit, stumbleupon, etc., how often your content is retweeted.


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6 Quick & Simple HTML Form Builders

Recently I was in the market for web-form automation widgets/software, basically a service that would allow me to create a custom web-form, collect data and have it hosted. After a little bit of research I was quickly able to find 6 solutions which all fit my need. Here is a summary of th 6 Webform automation services:

  • Form Experts – Full service website form services which include dozens of features including: Free Templates, Submission to Email/Excel/Database, Email Auto-Responder, Usage Statistics and much more starting at $7/month.
  • Coffee Cup – In a WYSIWYG interface you are able to design custom forms and choose where your results re sent – all for $39 (one time).
  • Frevvo – They say they make ‘forms easy’. All features and capabilities are available in the Online version including business rules, complex validation, XML document processing, automatic form generation from XML schema etc.
  • Form Stack – The drag and drop functionality allows you to quickly build your custom form. Formstack excels in helping you collect, manage, route, and leverage your form’s data via a secure online form. Starter package: $14/month.
  • pForm – 3 Steps: Choose your color scheme, design your form and download your html. Validation can also be implemented fairly quickly.
  • Wufoo – When you design a form with Wufoo, it automatically builds the database, backend and scripts needed to make collecting and understanding your data easy. Starting at $14.95/month.


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Top B2B Facebook Pages and their Growth

Interesting post from the Social Media B2B blog which provided examples of some of the top Facebook pages in the B2B space along with the growth of the pages’ communities from December 2009. It shows how Facebook is a legitimate strategy for not only B2C organizations but B2B as well. Top B2B Facebook pages below:

Page Dec 2009 July 2010 %Increase
Dell 51,183 183,554 259%
Cisco 24,289 74,400 206%
Salesforce 3,569 8,513 139%
Sodexo 2,069 4,194 103%
Cintas 1,156 2,260 96%
Gartner 2,059 3,943 92%
Hubspot 8,046 14,123 76%
Forrester 2,593 3,726 44%
Ernst & Young 34,478 47,611 38%


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How Social Media Mashups Will Give You an Edge in both Engagement and Monetization

Guest Post: Marat Galperin – Co-Founder, www.ucubd.com

As bloggers we are constantly looking for ways to make our blogs more interesting. It goes without saying that it’s important to write well and to know our audience and focus on topics relevant to it. However, these days it may not be enough to simply write good blog posts and assume that our readers will be sufficiently entertained. So what more can we do? I have found that creating new multimedia experiences for our readers by mashing together various social media content is an effective way to increase audience engagement and drive more traffic.

We’ve all heard the saying “A picture is worth a thousand words” it then would logically follow that a video has to be worth a lot more. Of course I’m not telling you anything new by suggesting that you should use video embeds in your blogs to pique your readers’ interest. We already know that embedding multimedia content such as web video, flash games and other widgets is an effective way to get your audience actively involved.

What I’m proposing is a different approach. Why not get more value out of your embeds by embedding more than one thing at a time? For instance you could enhance that YouTube video you were planning on embedding by combining it with a related Twitter feed. Thus, your YouTube video will come equipped with its own reader “comments”. Your readers will not only get the opportunity to enjoy the video but they’ll be able to see what the Twitter community thinks about it as well. As a result your audience will likely be more engaged by consuming this YouTube & Twitter combination than by the “commentless” YouTube video alone.

You can also consider the multimedia mashup as a blog post contained within itself. It is sometimes a challenge to consistently come up with compelling content for our blogs. Why not use the creative energy of millions of YouTube and Twitter users to help us put together blog posts on current hot topics without investing a ton of time? You can write a short intro and supplement it with the YouTube/Twitter mashup. Your audience can enjoy the video and stay engaged by reading the endless flow of tweets.

What if you don’t have a YouTube video handy? No problem. Just think of a topic and we’ll do the work of finding the relevant YouTube videos and Twitter feed and mashing them together. Can’t think of a current hot topic? Not to worry, just use Twitter’s trending topics and create a compelling YouTube & Twitter mashup in seconds.


The mashing together of multimedia content will not only increase engagement but can also help you monetize your blog. We can take that same YouTube video and combine it with the Amazon product widget. Your readers can enjoy watching the video and observe related Amazon products right next to it. It is the best of both worlds. The viewing experience is not interrupted by having an advertisement intrude on the video in any way and yet the products remain highly visible. This particular YouTube & Amazon combination should result in a higher conversion rate than having the traditional Amazon sidebar which may or may not show content-related products and is not in the main view.


Some videos maybe better suited to be mashed together with MP3s rather than products. Amazon provides an MP3 music list widget that can be combined together with video. Your readers can enjoy watching a YouTube music video and then listen to related Amazon MP3 tracks and purchase them right on the spot.

Another advantage of using the multimedia mashup over traditional affiliate marketing is the potential of making money outside of your blog. The Amazon widget contained within the mashup stores your Amazon affiliate code. As readers embed the mashup on other websites and blogs or link to it, your affiliate code travels along with it. The mashup that started on your blog can now continue to work hard for you on other websites and help you get more value out of your affiliate marketing. In fact, this opens up a new way to take advantage of popular web videos. You now have a great incentive to leverage viral content by attaching your affiliate campaign to it. If your mashup goes viral that means your affiliate campaign just went viral as well.

My company uCubd.com (you cubed) was created to give bloggers and web publishers an opportunity to effectively leverage popular social media content. We have built a mashup platform that will allow you to add more value to your stand-alone embeds. The best thing about our technology is that it’s free and easy. It literally takes seconds to create a mashup using our platform. All one needs to create a mashup is a YouTube embed code. Our system will automatically analyze the video and render related tweets from Twitter or products from Amazon next to it. Our mashups are not limited to YouTube, other embeddable video and widgets will work as well. We’re also currently working on building a variety of mashup templates that will offer users more options beyond Twitter and Amazon.

Give this a shot, have fun, make some money and let us know what you think.


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5 Min with Andrew Chang of LinkedIn – SES San Francisco Preview

Search Engine Strategies is less then a month away and this year it’s taking place at the Moscone Center in San Francisco. Earlier this week I had the opportunity to catch up with Andrew Chang, Marketing Manager at LinkedIn, to get some insight into his session on PPC and SEO best practices—specific to B2B. Read our conversation below:

[Manoj]: Your session at SES is related to SEO/PPC strategies with regards to B2B, how does LinkedIn become part of equation?

[Andrew Chang]: Millions of people visit LinkedIn each day to connect and re-connect with colleagues and business associates. Our members come from all walks of life – accountants, financial advisors, attorneys, web developers – and they are well-connected and active professionals that many B2B marketers are trying to reach. For this reason, we built and launched our own self-service PPC advertising offering called LinkedIn DirectAds (http://www.linkedin.com/directads) that allows anyone with a LinkedIn account to place text ads on prominent pages and target those ads to only people you’re trying to reach.

A quick example of how this works: One of our most successful customers is an e-learning company that’s trying to attract the attention of primary school teachers to sign up for a Master’s degree program in Education. Over 214,000 LinkedIn members have identified themselves (in their LinkedIn profiles) as being in the “Primary/Secondary Education” industry. Within a few minutes, the e-learning company created a text ad and start displaying the ad only to those 214,000 members when they visited LinkedIn. Teachers click on those ads to learn more about the Master’s programs and the e-learning company pays for those clicks.

[Manoj]: How has the game of lead generation changed in 2010?

[Andrew Chang]: Two ways: Social media and mobile. The increased use of social media services like LinkedIn, Facebook, and Twitter is forcing businesses to rethink how they spend their time and budgets. On LinkedIn, thousands of LinkedIn Groups have sprouted up and liked-minded professionals are engaging in conversations that span the buying cycle. Businesses should be thinking about how they might engage with prospective customers within these groups, encouraging their employees to participate in these conversations. Increased mobile internet access worldwide requires that businesses take a second look at how people experience their website, emails, and other marketing assets from mobile devices.

[Manoj]: I’ve always thought that the importance of SEO never weakened over the years, what do you think?

[Andrew Chang]: Even though I work in online advertising, I always recommend to business and website owners that their websites and web content is optimized for both search engines and social media. I’ve noticed that in recent years this has become easier to say but more and more complex to do. Just take a look at the Google’s Webmaster Central Blog and you’ll see that it’s not just about having the right content on your pages and getting high quality websites to point to your content. With YouTube videos, tweets, and other online assets now crawled and indexed in search engines, you need to think about SEO for more than just your website content.

People don’t realize that your presence on LinkedIn can be optimized for search as well. At a personal level, your own LinkedIn profile often appears in search results when people search for you by name. To make a great first impression, you should make sure that your LinkedIn profile is current and complete. Here’s a link to our learning center where you can learn more: http://learn.linkedin.com/profiles/overview/

Companies also can have their own pages on LinkedIn and you may be surprised by how many people click over to your company’s profile after visiting your personal profile. Anyone at at company can edit the company’s profile on LinkedIn. To learn more, check this out: http://learn.linkedin.com/company-pages/


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Facebook Flops; Google Drops

By: Larry Freed, President and CEO, ForeSee Results

So you may have seen by now that the big ACSI (hashtag #ACSI) report on e-business was released today with a bang.

On any given year, there is big news in one of the measured categories, but this year, we have big news in all three!

  • Social Media: This is the first year the ACSI has measured social media sites, and the results are surprisingly terrible. With an average score of 70, social media has the lowest industry aggregate score of any of online industries measured by the ACSI. Wikipedia leads the social media industry with a score of 77, and YouTube comes in at 73. Industry darling Facebook registers a score of 64, only one point above MySpace (63). Facebook and MySpace have scores so low, the only other companies measured by the ACSI with such low scores are airlines and cable companies.
  • News and Information Sites: The big news in this industry is the debut of FoxNews.com at the top of the heap with a score of 82, which is five points above nearest competitor USAToday.com (77) and well ahead of other cable news providers MSNBC (74) and CNN.com (73). NYTimes comes in at 76. FoxNews registers the highest score ever received by any news organization in the ACSI. If I were Fox, I’d be using this in my media kit, because high satisfaction leads to high return visits and loyalty, which means more eyeballs for ads on FoxNews.com.
  • Portals and Search Engines: Customer satisfaction with portals and search engines dives 7% to 77 this year and is driven largely by a 7% decline for Google (down six points to 80). Bing was measured for the first time this year, and it makes a strong first showing with a score of 77, second only to Google. What do you think, can Bing actually compete with Google?

You can download the free report here: http://www.foreseeresults.com/research-white-papers/ACSI-e-business-report-2010.shtml or catch me on Twitter (@larryfreed) with any questions about the findings.


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